Question 1

Are your products handmade?

Accepted Answer

Yes, all of our products are produced by the Kedi Kadın Cooperative in their workshop in Küçükköy, Ayvalık. Each product is crafted using techniques developed by women artisans, sustainable methods, and high-quality materials.

Question 2

How should I protect your products?

Accepted Answer

To preserve the longevity and quality of your products, please refer to the care instructions available on each product page.

Question 3

Is my personal data safe?

Accepted Answer

Yes, your personal data is encrypted for your security and used only for the purposes specified. For more information, please visit our KVKK page.

Question 4

What opportunities are there to collaborate with your site?

Accepted Answer

For partnerships and custom projects, please reach out to us at info@uttuhandmade.com. We work on bespoke designs, introduce new colorways to existing collections, and develop custom pieces in close collaboration with our partners.

Question 5

When will I receive my order?

Accepted Answer

Once your payment is confirmed, your order will be processed and shipped within 5 business days. Delivery times may vary depending on your location.

Question 6

What should I do if there is a problem with my order?

Accepted Answer

If you experience any issues with your order, please contact us. Our customer service team will assist you as soon as possible.